We want you to love your purchase. You have the following options available if you change your mind:

If you made an online order and you change your mind, we will provide you with a refund only if you return your purchase to the KKA fresh Showroom
If you made an online order and you change your mind, we will provide you with your choice of exchange or a Credit Note on KKA Fresh branded product, if you return your purchase to stores.

The change of mind policy is subject to the following conditions:

The item(s) must be in original condition and packaging: unworn, unwashed and all tags attached.
- This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on all Final Sale Items or Third Party Seller Items.
- Items must be returned, either in store with proof of purchase.
Returns must be received by us within 7 days of purchase, either in KKA Fresh Showroom.
Return shipping method and associated costs are the responsibility of the customer.
Return delivery costs for faulty or incorrectly supplied items will be the responsibility of KKA Fresh…
- Please contact our customer care team by emailing kkaorg@gmail.com, if you have any further questions.

If you choose to return to KKA Showroom, we recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. KKA Fresh is not responsible for returns that are not received.

Items received by us at KKA Showroom, after the 7 days return period will not qualify for a refund. In this case, the parcel will be returned to sender.

Please allow 20 working days from the receipt of your return to receive your refund. Refunds will be processed in the same manner as your payment method at the time of purchase. You will receive an email notifying you once your refund has been processed.

GENERAL RETURN INFORMATION

We want you to love your purchases. If you change your mind, we are happy to provide an exchange or credit note within 7 days of purchase with sealed pack.

In store purchases cannot be returned online. Items must be in unused, unwashed, unworn condition, with original tags attached and accompanied by a valid original receipt.

CONSUMER GUARANTEES

You have consumer guarantees that cannot be nor are they limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may have a right to a refund, exchange or any repair (if you choose to keep it).

If you have purchased a product with a major fault, you have the right to ask for your choice of a refund, replacement or repair. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.

Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase.

Merchandise marked as a seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees.

Our customer service team are unable to review any worn or used items via email or phone. All items must be physically returned in-store to be processed.